What is Mobiscope?

Mobiscope™ is video surveillance software for mobile devices. Monitor your home, office or warehouse activities from anywhere in the world. With Mobiscope you can:

• view live, full motion video from your web- or network camera;
• watch public web-cameras streaming places of interest worldwide;
• monitor up to 4 cameras simultaneously;
• record the video from your camera and view the recordings remotely;
• receive an e-mail notification when the motion is detected;
• set up the time-schedule for recording;
• monitor the motion in specified area only (up to 3 areas per camera).

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Can I use Mobiscope in trial?

Yes, SHAPE Services offers free trial for Mobiscope. Each connection is limited by 3 minutes in trial, and you get notifications stating that you use unregistered Mobiscope application.
We recommend you to try application before taking a decision about purchase. To start your trial you should sign up for Mobiscope Web application android.mobiscope.com.
If you have any problems in trial mode, feel free to contact us. We are always ready to help you!

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Where can I find documentation?

You can find the Getting Starting Guide (for quick start) here.
If you need more detailed documentation, you may find Getting Started Guide by these links:
Getting Starting Guide for mobile application
Getting Starting Guide for Mobiscope Desktop (Microsoft Windows version)
Getting Starting Guide for Mobiscope Desktop (Mac OS version)

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Can I connect to several cameras from one mobile device?

Yes, you can access several computers with web-cameras or network cameras from one mobile device. You would need to install Mobiscope Desktop on each of computers and register them in Mobiscope Online Service (free of charge).
Network cameras may be accessed directly as well. Please refer to the list of currently supported network cameras here.

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How do you protect security of remote access?

Connection to Mobiscope Server is completely safe. All data transferring between computer and your mobile device is strongly encrypted. For data encryption Mobiscope uses 3DES (Triple DES, CBC mode) algorithm with 128-bits key. The 3DES key is randomly generated each time when the new session is started. It guarantees top level data protection. The data can be decrypted only by mobile device or the computer. Mobiscope Server cannot decrypt these data and doesn't store your computer accounts. The server's only function is to provide communication channel between your mobile device and remote computer.
As for network cameras, the data stream protection depends on the manufacturer and the model of the camera.

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I have lost my license code. How can I find it?

I haven't got the license code from you yet!

When trying to register my mobile client I receive error message: "License code is not accepted, reason #11".

First of all please check the "Spam" folder in your e-mail client. Your license should be e-mailed to you immediately after your purchase, but it could be filtered by your mail filters.
If you still cannot locate your license code, please fill our license-reminder form. Your license code will be e-mailed to your address.

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I can see only 1/4 of camera view on the screen. What should I do to get rid of this?

This is a known issue with native browser on Android OS 2.0-2.1. We would recommend you to use Mobiscope with SkyFire browser.

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What versions of OS are supported?

Mobiscope Desktop supports Microsoft Windows NT / 2000 / 2003 / XP / Vista / 7 and Mac OS X Leopard (10.5) and Snow Leopard (10.6).

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Why do I need to register Mobiscope Desktop application?

During the installation process your Mobiscope Desktop will be registered in the Mobiscope Online Service and the unique number will be assigned to your computer. That number should be entered into address book of your Mobiscope Client in order to control the cameras connected to the computer.

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I have registered my Mobiscope Desktop, but I haven't received a confirmation e-mail.

Most likely, the confirmation e-mail was blocked by your spam filters. Please check your Junk e-mail (Spam) folder. If you cannot find the letter, please uninstall Mobiscope completely from your desktop and reinstall it again. You will be offered to pass activation procedure once again. Fill in the required information carefully and submit the request. You will receive another confirmation e-mail.
If you still cannot locate the e-mail in your mailbox, please fill our support form.

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Can't register Mobiscope Desktop in Mobiscope Online Service. I get an error "Mobiscope Desktop is not connected to Mobiscope Online Service. Please try again later."

My Mobiscope Desktop gives this error message: "Connection error. Attempt to reconnect".

First of all, please make sure that your computer has an Internet connection. If you use the proxy server inside your network, you would need to put in the proxy settings. Please start Mobiscope Desktop, go to the "File" menu, select "Options" - "Connection" and enter all required information. To know the details about proxy settings please contact your network administrator.
Please check your anti-virus and firewall settings. You should have connections to the 80 remote TCP port opened for Mobiscope Desktop (mobiscope_cpanel.exe in Windows).
If Mobiscope still fails to connect, try to change the gate server address at "File" – "Options" – "Connections" in Mobiscope. The allowed gate names are

• gate0.rdmplus.com:80
• gate1.rdmplus.com:80
• gate2.rdmplus.com:80

If Mobiscope is still offline, please fill our support form and send us your Mobiscope Desktop logs. They are located in the directory "mobiscope_server.log" in the Mobiscope installation directory on your computer. Our support team will investigate this situation and help you with it.

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What network cameras are currently supported?

Please see the list of currently supported cameras. If you cannot find your camera on that list, please send us camera support request.

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How do I view the network camera with Mobiscope?

Network cameras can be accessed directly from Mobiscope Android application. Select "Add netcam" and enter the required information.

1. Start Mobiscope Desktop on your computer, press "Add network camera" button and enter the require information.
2. Then in Mobiscope on your mobile select "Add computer" and enter your computer number, title and password (if necessary).

When you install Mobiscope Desktop you gain access to motion detection, e-mail notifications, multi-view (up to 4 cameras) and recording features. Mobiscope Desktop also works behind NAT or Firewall without additional configuration.

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I cannot access my network camera directly.

Please make sure that your network camera is online. Also please check the address of your camera carefully.
Here is the list of IP addresses assigned to local networks:
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255

If you camera has a local IP-address, you may connect to it only when your mobile is inside local network, e.g. via local Wi-Fi.
Alternatively you may setup port-forwarding for your router. Port forwarding is the act of forwarding a network port from one network node to another. This technique can allow an external user to reach a port on a private IP address (inside a LAN) from the outside via a NAT-enabled router. Visit this page for instructions.
Another way to access your camera is to use Mobiscope Desktop onto a computer inside of the same local network. Activate the application and obtain a computer number. Then you should add your network camera into Mobiscope Desktop and access it using the computer number obtained during the activation.

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I have a network camera, and I use a DynDNS service. Can I use your software to monitor my camera?

Yes, you can use Mobiscope with such a camera. But you may experience some connection problems using DynDNS. These problems are caused by the way the DNS system works. If you have any connections problems with such a camera, you would need to contact DynDNS service provider.

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Does Mobiscope support DVR systems?

Please refer to the list of supported devices. If your DVR system can be found on that list, it is supported. If your DVR cannot be found, please fill in our camera support form. We will check the connectivity.

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How can I view multiple network cameras simultaneously?

To enable multi-view capabilities for network cameras you should add them to Mobiscope Desktop. To add the network camera please start Mobiscope on your desktop, press "Add network camera" button and enter the required information for your camera. Repeat the procedure for each of your cameras. Then connect to your desktop using Mobiscope on your mobile device.
Please note that multi-view capabilities are currently supported for Windows only.

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Where can I buy Mobiscope?

You may buy Mobiscope for Android devices here. Note that we offer two different ways of purchase for android users: one-time fee and monthly subscription. See list of all available payment options. If you are not sure, don't hesitate to contact us.

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I don't have any Visa card! Could I purchase your product just sending payment to your Bank account?

If you wish to transfer payment to our bank account you may find all required information here. Please inform us after you sent money about your payment.

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What are the alternative ways to purchase your products? I don't have PayPal account and a Credit Card.

SHAPE Services offers different payment options of purchasing our products (bank transaction, WebMoney, E-Gold). See details here.

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How can I contact SHAPE Services for support?

If you haven't found the solution in our FAQ section, please fill our support form.

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