What is Mobiscope?

Mobiscope™ is video surveillance software for mobile devices. Monitor your home, office or warehouse activities from anywhere in the world.

We provide two different versions of Mobiscope Application for iPhone users – native application and web-based application.

With native Mobiscope Client you can:

• view live, full motion video from your web- or network camera;
• watch public web-cameras streaming places of interest worldwide;
• monitor several cameras simultaneously;

With web-based Mobiscope application you can additionally

• monitor up to 4 web cameras connected to a computer;
• record the video from your camera and view the recordings remotely;
• receive an e-mail notification when the motion is detected;
• set up the time-schedule for recording;
• monitor the motion in specified area only (up to 3 areas per camera).

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Is Mobiscope license per mobile device or per computer?

If you use native Mobiscope application for iPhone, you don't need a license at all. Mobiscope is sold per iPhone/iPod touch.

If you use web-based application for iPhone, you purchase a license which allows you to watch different web-cameras with any web browser including Safari web browser of your iPhone.

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Can I use Mobiscope in trial?

Web-based application is free to try. Each connection is limited by 3 minutes in trial, and you get notifications stating that you use unregistered Mobiscope application.

Due to Apple AppStore policies we can not provide trial for native iPhone application.

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Where can I find updates?

You can download free updates for native iPhone application from AppStore. Web-based application is updated on our servers, so you always use the latest version at iphone.mobiscope.com

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Where can I find documentation?

If you use native Mobiscope for iPhone, you can find the Getting Starting Guide (for quick start) here.

And you may find a Getting Started guide for web-based application here.

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Can I connect to several cameras from one mobile device?

Yes, you can access several cameras from one mobile device. Please refer to the corresponding FAQ section to know how to access USB and network camera.

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How do you protect security of remote access?

Connection to Mobiscope Server is completely safe. All data transferring between computer and your mobile device is strongly encrypted. For data encryption Mobiscope uses 3DES (Triple DES, CBC mode) algorithm with 128-bits key. The 3DES key is randomly generated each time when the new session is started. It guarantees top level data protection. The data can be decrypted only by mobile device or the computer. Mobiscope Server cannot decrypt these data and doesn't store your computer accounts. The server's only function is to provide communication channel between your mobile device and remote computer.
As for network cameras, the data stream protection depends on the manufacturer and the model of the camera.

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What is the difference between Mobiscope for iPhone and Mobiscope Web Application for iPhone?

Native Mobiscope Client supports direct connection to several network cameras simultaneously.

Mobiscope Web application for iPhone additionally supports the connection to Mobiscope Desktop application.

So you can monitor your USB camera and you can use recording and motion detection features with Mobiscope web-based application. The number of cameras that can be viewed simultaneously is limited by 4 in Mobiscope Web application.

The other difference is the way these applications are licensed. Native Mobiscope Client is restricted to one iPhone/iPod Touch, whereas Web application can be used with any web-browser.

We offer two ways of payment for Mobiscope Web. You may choose one-time fee or monthly subscription.

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How do I view my USB camera with Mobiscope?

You can view USB camera with web-based Mobiscope application. USB cameras should be connected to a computer to be viewed. To view these cameras using Mobiscope you should install Mobiscope Desktop onto that computer. When you install Mobiscope Desktop you gain access to motion detection, e-mail notifications, multi view (up to 4 cameras) and recording features.

Your computer should be accessed by computer number obtained during the registration of Mobiscope Desktop.

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I have lost my license code. How can I find it?

I haven't got the license code from you yet!

When trying to register my mobile client I receive error message: "License code is not accepted, reason #11".

If you use native iPhone application, you don't need any code. Just download Mobiscope from AppStore please.

If you use Mobiscope Web application, please check the "Spam" folder of your e-mail client. Your license should be e-mailed to you immediately after your purchase, but it could be filtered by your mail filters.

If you still cannot locate your license code, please fill our license-reminder form. Your license code will be e-mailed to your address.

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What versions of OS are supported?

Mobiscope Desktop supports Microsoft Windows NT / 2000 / 2003 / XP / Vista / 7 and Mac OS X Leopard (10.5) and Snow Leopard (10.6).

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Why do I need to register Mobiscope Desktop application?

During the installation process your Mobiscope Desktop will be registered in the Mobiscope Online Service and the unique number will be assigned to your computer. That number should be entered into address book of your Mobiscope Client in order to control the cameras connected to the computer.

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I have registered my Mobiscope Desktop, but I haven't received a confirmation e-mail.

Most likely, the confirmation e-mail was blocked by your spam filters. Please check your Junk e-mail (Spam) folder. If you cannot find the letter, please uninstall Mobiscope completely from your desktop and reinstall it again. You will be offered to pass activation procedure once again. Fill in the required information carefully and submit the request. You will receive another confirmation e-mail.
If you still cannot locate the e-mail in your mailbox, please fill our support form.

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Can't register Mobiscope Desktop in Mobiscope Online Service. I get an error "Mobiscope Desktop is not connected to Mobiscope Online Service. Please try again later."

My Mobiscope Desktop gives this error message: "Connection error. Attempt to reconnect".

First of all, please make sure that your computer has an Internet connection. If you use the proxy server inside your network, you would need to put in the proxy settings. Please start Mobiscope Desktop, go to the "File" menu, select "Options" - "Connection" and enter all required information. To know the details about proxy settings please contact your network administrator.
Please check your anti-virus and firewall settings. You should have connections to the 80 remote TCP port opened for Mobiscope Desktop (mobiscope_cpanel.exe in Windows).
If Mobiscope still fails to connect, try to change the gate server address at "File" – "Options" – "Connections" in Mobiscope. The allowed gate names are

• gate0.rdmplus.com:80
• gate1.rdmplus.com:80
• gate2.rdmplus.com:80

If Mobiscope is still offline, please fill our support form and send us your Mobiscope Desktop logs. They are located in the directory "mobiscope_server.log" in the Mobiscope installation directory on your computer. Our support team will investigate this situation and help you with it.

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What network cameras are currently supported?

Please see the list of currently supported cameras. If you cannot find your camera on that list, please send us camera support request.

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I cannot access my network camera directly.

Please make sure that your network camera is online. Also please check the address of your camera carefully.
Here is the list of IP addresses assigned to local networks:
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255

If you camera has a local IP-address, you may connect to it only when your mobile is inside local network, e.g. via local Wi-Fi.

To access such a camera from outside its local network you may setup port-forwarding for your router. Port forwarding is the act of forwarding a network port from one network node to another. This technique can allow an external user to reach a port on a private IP address (inside a LAN) from the outside via a NAT-enabled router. Visit this page for instructions.

If you use web-based application, you may also install a Mobiscope Desktop to a computer inside of the same local network, activate the application and obtain a computer number.

Then you should add your network camera into Mobiscope Desktop and access it using the computer number obtained during the activation.

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I have a network camera, and I use a DynDNS service. Can I use your software to monitor my camera?

Yes, you can use Mobiscope with such a camera. But you may experience some connection problems using DynDNS. These problems are caused by the way the DNS system works. If you have any connections problems with such a camera, you would need to contact DynDNS service provider.

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Does Mobiscope support DVR systems?

Please refer to the list of supported devices. If your DVR system can be found on that list, it is supported. If your DVR cannot be found, please fill in our camera support form. We will check the connectivity.

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How can I view multiple network cameras simultaneously?

If you use native iPhone Mobiscope application, you should add several cameras to one group.

To add a camera to a group, please enable edit mode for My cameras list, then select a camera, tap "Add camera to group" and select the group name.

If you use Mobiscope web-based application, you should add network cameras to Mobiscope Desktop.

To add the network camera please start Mobiscope on your desktop, press "Add network camera" button and enter the required information for your camera. Repeat the procedure for each of your cameras.

Then connect to your desktop using Mobiscope on your mobile device. Please note that multi-view capabilities are currently supported for Windows version only. You can view up to 4 cameras with Mobiscope Desktop.

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Where can I buy Mobiscope?

Native Mobiscope application for iPhone is available at AppStore: http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=303096292&mt=8

You can buy a license for Mobiscope Web application here.

See list of all available payment options here.

If you are not sure, don't hesitate to contact us.

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I don't have any Visa card! Could I purchase your product just sending payment to your Bank account?

If you wish to transfer payment to our bank account you may find all required information here. Please inform us after you sent money about your payment.

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What are the alternative ways to purchase your products? I don't have PayPal account and a Credit Card.

SHAPE Services offers different payment options of purchasing our products (bank transaction, WebMoney, E-Gold). See details here.

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How can I contact SHAPE Services for support?

If you haven't found the solution in our FAQ section, please fill our support form.

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