What is Mobiscope?

Mobiscope™ is video surveillance software for mobile devices. Monitor your home, office or warehouse activities from anywhere in the world. With Mobiscope you can:

• view live, full motion video from your web- or network camera;
• watch public web-cameras streaming places of interest worldwide;
• monitor up to 4 cameras simultaneously;
• record the video from your camera and view the recordings remotely;
• receive an e-mail notification when the motion is detected;
• set up the time-schedule for recording;
• monitor the motion in specified area only (up to 3 areas per camera).

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Is Mobiscope license per mobile device or per computer?

Mobiscope license is per mobile device. So you can access several web-cameras from one mobile device.

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Can I use Mobiscope in trial?

Yes, SHAPE Services offers free full-functional 7 day trial for Mobiscope. We recommend you to use application in trial mode before taking a decision about purchase.
If you have any problems in trial mode, feel free to contact us. We are always ready to help you!

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Where can I find updates?

SHAPE Services customer can update for free. You can download free updates right now.

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Where can I find documentation?

You can find the Getting Starting Guide (for quick start) here.
If you need more detailed documentation, you may find Getting Started Guide by these links:
Getting Started Guide for Mobiscope Client
Getting Starting Guide for Mobiscope Desktop (Microsoft Windows version)
Getting Starting Guide for Mobiscope Desktop (Mac OS version)

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Can I connect to several cameras from one mobile device?

Yes, you can access several cameras from one mobile device. Please refer to the corresponding FAQ section to know how to access web or network camera.

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How do you protect security of remote access?

Connection to Mobiscope Server is completely safe. All data transferring between computer and your mobile device is strongly encrypted. For data encryption Mobiscope uses 3DES (Triple DES, CBC mode) algorithm with 128-bits key. The 3DES key is randomly generated each time when the new session is started. It guarantees top level data protection. The data can be decrypted only by mobile device or the computer. Mobiscope Server cannot decrypt these data and doesn't store your computer accounts. The server's only function is to provide communication channel between your mobile device and remote computer.
As for network cameras, the data stream protection depends on the manufacturer and the model of the camera.

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Can I download Mobiscope OTA?

Yes, you can download Mobiscope Client OTA via your mobile device browser. The download location is wap.mobiscope.com.

1. Run Internet browser on your mobile device.
2. Choose "Go To" from menu, type in wap.mobiscope.com and select OK button.
3. Select "Download..." (the name of the link may differ depending on your device's model).
4. Choose "Download" button.
5. Wait until the installation completes.
6. Reboot your device. The installation is finished.

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I have lost my license code. How can I find it?

I haven't got the license code from you yet!

Your license code was sent you automatically after purchase. The e-mail could be blocked by your spam filters. Please check your "Spam" folder.

If you still cannot locate your license code, please fill our license-reminder form. Your license code will be e-mailed to your address.

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When trying to register my mobile client I receive error message: "License code is not accepted, reason #11".

Your license code was sent you automatically after purchase. The e-mail could be blocked by your spam filters. Please check your "Spam" folder.

If you are sure that license code is correct, please fill in our support form.Our support team will research the problem and find the solution.

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How do I view my USB camera with Mobiscope?

USB cameras should be connected to a computer to be viewed. To view these cameras using Mobiscope you should install Mobiscope Desktop onto that computer.

When you install Mobiscope Desktop you gain access to motion detection, e-mail notifications, multi view (up to 4 cameras) and recording features.

Your computer should be accessed by computer number obtained during the registration of Mobiscope Desktop.

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I get error message: "Cannot access registration server to check program availability" What should I do?

I get error message "Connection problem. Check your connection settings and try again".

Please make sure that you have Internet connection enabled on your mobile device. Check if other networking applications are working fine. If your mobile is Wi-Fi-enabled device, make sure that Wi-fi is switched on and Wi-Fi connection is available in the area.

If Internet connection is working fine, please adjust the connection settings in Mobiscope Client.

Please start Mobiscope, go to menu – "Setup" – "Connection type". Please enter one of the following addresses into "Mobiscope Online Service" field:
gate0.rdmplus.com
gate1.rdmplus.com
gate2.rdmplus.com

Additionally you may select the different connection type on the same screen. You may choose TCP/IP or HTTP for this setting.

If nothing helps, please fill our support form.

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I get error message: "Can't connect to the Mobiscope Online Service. Access denied. Please check security settings of your device".

In Mobiscope Client please go to “Setup” – “Connection type” and try to change connection type to HTTP. Reboot your device and try to connect again.

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What versions of OS are supported?

Mobiscope Desktop supports Microsoft Windows NT / 2000 / 2003 / XP / Vista / 7 and Mac OS X Leopard (10.5) and Snow Leopard (10.6).

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Why do I need to register Mobiscope Desktop application?

During the installation process your Mobiscope Desktop will be registered in the Mobiscope Online Service and the unique number will be assigned to your computer. That number should be entered into address book of your Mobiscope Client in order to control the cameras connected to the computer.

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What is the difference between registration of Mobiscope Client and Mobiscope Desktop?

You can use Mobiscope Client on your mobile device in trial mode for 7 days for free. When the trial period expires you should purchase a license code in order to use Mobiscope Client.

You need to register your Mobiscope Desktop in Mobiscope Online Service in order to use it's essential functionalities. Your computer will get its own unique number, which should be entered into a camera list of your Mobiscope Client in order to control computer's cameras. The registration is free of charge.

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I have registered my Mobiscope Desktop, but I haven't received a confirmation e-mail.

Most likely, the confirmation e-mail was blocked by your spam filters. Please check your Junk e-mail (Spam) folder. If you cannot find the letter, please uninstall Mobiscope completely from your desktop and reinstall it again. You will be offered to pass activation procedure once again. Fill in the required information carefully and submit the request. You will receive another confirmation e-mail.
If you still cannot locate the e-mail in your mailbox, please fill our support form.

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Can't register Mobiscope Desktop in Mobiscope Online Service. I get an error "Mobiscope Desktop is not connected to Mobiscope Online Service. Please try again later."

My Mobiscope Desktop gives this error message: "Connection error. Attempt to reconnect".

First of all, please make sure that your computer has an Internet connection. If you use the proxy server inside your network, you would need to put in the proxy settings. Please start Mobiscope Desktop, go to the "File" menu, select "Options" - "Connection" and enter all required information. To know the details about proxy settings please contact your network administrator.
Please check your anti-virus and firewall settings. You should have connections to the 80 remote TCP port opened for Mobiscope Desktop (mobiscope_cpanel.exe in Windows).
If Mobiscope still fails to connect, try to change the gate server address at "File" – "Options" – "Connections" in Mobiscope. The allowed gate names are

• gate0.rdmplus.com:80
• gate1.rdmplus.com:80
• gate2.rdmplus.com:80

If Mobiscope is still offline, please fill our support form and send us your Mobiscope Desktop logs. They are located in the directory "mobiscope_server.log" in the Mobiscope installation directory on your computer. Our support team will investigate this situation and help you with it.

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What network cameras are currently supported?

Please see the list of currently supported cameras. If you cannot find your camera on that list, please send us camera support request.

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How do I view the network camera with Mobiscope?

Network cameras can be accessed directly from Mobiscope Client. Select "New camera" – "Network camera address" and enter the required information. Network cameras may be accessed using Mobiscope Desktop as well.

1. Start Mobiscope Desktop on your computer, press "Add network camera" button and enter the require information.
2. Then in Mobiscope on your mobile select "Add computer" and enter your computer number, title and password (if necessary).

When you install Mobiscope Desktop you gain access to motion detection, e-mail notifications, multi-view (up to 4 cameras) and recording features. Mobiscope Desktop also works behind NAT or Firewall without additional configuration.

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I cannot access my network camera directly.

Please make sure that your network camera is online. Also please check the address of your camera carefully.
Here is the list of IP addresses assigned to local networks:
10.0.0.0 - 10.255.255.255
172.16.0.0 - 172.31.255.255
192.168.0.0 - 192.168.255.255

If you camera has a local IP-address, you may connect to it only when your mobile is inside local network, e.g. via local Wi-Fi.
Alternatively you may setup port-forwarding for your router. Port forwarding is the act of forwarding a network port from one network node to another. This technique can allow an external user to reach a port on a private IP address (inside a LAN) from the outside via a NAT-enabled router. Visit this page for instructions.
Another way to access your camera is to use Mobiscope Desktop onto a computer inside of the same local network. Activate the application and obtain a computer number. Then you should add your network camera into Mobiscope Desktop and access it using the computer number obtained during the activation.

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I have a network camera, and I use a DynDNS service. Can I use your software to monitor my camera?

Yes, you can use Mobiscope with such a camera. But you may experience some connection problems using DynDNS. These problems are caused by the way the DNS system works. If you have any connections problems with such a camera, you would need to contact DynDNS service provider.

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I cannot access my network camera directly.

Please refer to the list of supported devices. If your DVR system can be found on that list, it is supported. If your DVR cannot be found, please fill in our camera support form. We will check the connectivity.

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How can I view multiple network cameras simultaneously?

To enable multi-view capabilities for network cameras you should add them to Mobiscope Desktop. To add the network camera please start Mobiscope on your desktop, press "Add network camera" button and enter the required information for your camera. Repeat the procedure for each of your cameras. Then connect to your desktop using Mobiscope on your mobile device.
Please note that multi-view capabilities are currently supported for Windows only.

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Where can I buy Mobiscope?

You can buy a license for Mobiscope here. See list of all available payment options. If you are not sure, don't hesitate to contact us.

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I don't have any Visa card! Could I purchase your product just sending payment to your Bank account?

If you wish to transfer payment to our bank account you may find all required information here. Please inform us after you sent money about your payment.

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What are the alternative ways to purchase your products? I don't have PayPal account and a Credit Card.

SHAPE Services offers different payment options of purchasing our products (bank transaction, WebMoney, E-Gold). See details here.

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How can I contact SHAPE Services for support?

If you haven't found the solution in our FAQ section, please fill our support form.

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