Support

Please read all the instructions below carefully.

  1. If you are looking for quick help - find the answers to your questions in the FAQ section. You may also read the Getting Started Guide.
  2. If you receive an error message on your BlackBerry, please send your support request right from your handheld (Online Help).
  3. Make sure you have the latest version installed on your BlackBerry. Remember all our updates are free.
  4. If you got another BlackBerry, upgraded your OS or reinstalled Mobiscope, please register with the same license code.

If none of the above apply in your case, please fill out this support form entering all known details. This will help us to process your request quickly and efficiently. SHAPE Services will process your request within two business days.

Your name

* Your e-mail address

Remember to provide a valid email address
(Registered users use email which you used when purchasing)

If you're registered, enter your license code

* Model of your BlackBerry device (i.e. 7510)

* Your Blackberry's OS version (see in your Blackberry's Options / About)

* Connection configuration in Mobiscope Blackberry application
(See in Setup / Connection)
1. TCP HTTP
2. BIS MDS/BES Direct TCP

* Software version number, i.e. 2.0 (just as you see it in About Screen)

* Camera model

* How do you connect to your camera?

Computer OS

* Name of your wireless carrier

* Brief description of issue experienced

* Detailed description of issue experienced

Exact wording of error message received

* Enter text shown below:
BlackBerry
BlackBerry

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